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Help centre

Practical help for PBXs, devices and call quality

Configuration guides and call-linked tickets give support teams the evidence they need without exposing network secrets.

01

PBX setup

Guides cover number formatting, authentication, transport, codecs and common firewall issues.

  • FreePBX
  • 3CX
  • Asterisk
  • FusionPBX and Vicidial
02

Device setup

Linphone is the recommended cross-platform client for the first release, with MicroSIP as a Windows option.

  • QR provisioning
  • Microphone permissions
  • Headset selection
  • Battery settings
03

Call-quality tickets

Select the affected CDR and provide the device, network and symptom details.

  • One-way audio
  • Delay and jitter
  • Dropped call
  • SIP response reference