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Legal template v0.1

Service Level Policy

Service Level Policy placeholder for Xplosip business services.

01

Scope

Xplosip is designed as a business-only, prepaid voice service. Customer contracts must identify the legal provider, service territory and applicable upstream dependencies.

  • Verified business customers
  • Prepaid services
  • Rate changes
  • Carrier dependency
02

Customer responsibilities

Customers must secure credentials, present only authorized caller IDs and comply with marketing, recording and acceptable-use laws.

  • Caller-ID ownership
  • Traffic legality
  • Credential security
  • Abuse cooperation
03

Service controls

The production text must define suspension, refunds, emergency calling, number ownership, porting, privacy, complaints and liability.

  • Fraud suspension
  • Emergency policy
  • Data handling
  • Complaint escalation